FAQ
U.S. orders will be shipped via our shipping partners & delivered via USPS
International Orders will be shipped depending on the fulfillment center the product is from.
Note: We are currently shipping however due to restrictions we are fulfilling orders at a limited capacity. You may experience slight delays as we kindly ask for your patience during this time! We appreciate your continued support and understanding
Average transit times to the United States : 15 - 30 Business days.
Average transit times to International: 15 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Due to the reasons that the inventory may be located in different warehouses, weight limitation of logistics and the packing rules of customs, orders may be split into more than one package. Remaining items will be shipped in another parcel soon after. Once sent out, you will be informed by email.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
If you have any issues receiving your package or with tracking, you can chat us, or email us at info@obsessedoverluxe.com and we will be able to assist you.
Before reporting non-receipt of a package, please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered.
If your package is still lost or missing, you must contact us within 10 days and we will be more than happy to assist you in working with the carrier to complete the claims process.
Please reach out to Customer Care, be prepared to provide the information below.
- Order Number
- Tracking Number
- Delivery/Shipping Address,
- Description of Events Leading to Claim Having to be Filed
- Reason for Claim
- Claim Amount (amount of order)
Obsessed Over Luxe does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. If you would like to review additional details regarding our Shipping Policies please click HERE.
Please be advised that cancellation requests must be made within 12 hours of placing your order. Requests may be placed through email. Cancellation requests must be authorized and approved before the order is shipped. Once your order has been shipped, it may not be canceled under any circumstances. Please note that Obsessed Over Luxe does not issue any refunds. If your cancellation is approved you will receive store credit for your purchase.
We hope you love your purchase. However, if it doesn’t work out within 10 business days of order receipt, please initiate a return via the Return Portal to process a return. A pre-paid UPS return shipping label will be generated once the return request has been submitted.*Please note that we will deduct $15 from your refund amount for warehouse restocking and any Express shipping fees will not be refunded.
To review our entire Return Policy and to access the portal, please click HERE.
ExchangesWe do not offer straight exchanges at this time. Please email info@obsessedoverluxe.comand return the item that does not fit for a full refund and place a new order on shopsmythe.com at your convenience.
Sale ItemsAll sale products are Final Sale and not eligible for a refund or exchange. When an item is Final Sale, we do not allow returns unless the item is received damaged.